FAQ

We understand the vital support animals provide and can accommodate them. You will simply need to advise our admissions staff beforehand if you are bringing an animal. You must show valid certification for the animal upon arrival.

Your safety is our primary concern. If you don’t have a member of your family or friend who is able to drive you to our location, we are pleased to schedule a lift from your home or the airport. Call us day or night to see how we may help get you here.

During our admission process, we will give you a extensive medical evaluation to gain an understanding of what types of substances you have taken and how you can safely commence detox care. You’ll sign authorizations for who to call during emergencies and family member information. Then we’ll remove any controlled or prohibited materials from your luggage before getting you settled into your bedroom

We realize how critical family is throughout your alcohol or drug addiction recovery. With that being said, our treatments are most successful if you have space and time away from external forces to focus on the challenge of detox and recuperation. For this reason, we prohibit family visitation. But you are able to contact those who care about you via our patient phone. We can also keep your family and emergency contact informed of your progress.

Your privacy is an essential aspect of our care. In conformity with federal law and regulations, we preserve the confidentiality of your personal records. We will not communicate to any external group or individual that you are attending our program, and we will not divulge any communications labeling you as having a substance use disorder unless you authorize with written consent. You will be provided with a copy of our confidentiality policy at the admissions phase.

We personalize your medications to your unique requirements formulated upon your medical assessment and the types of substances you have in your system. Our clinicians are skilled at timing these treatments to avoid harmful side effects. They will also assist you in managing your own prescription medications and provide other medicine to control withdrawal symptoms as needed

We are pleased to take most insurance plans. When you contact us to inquire about a place at our facility, we will ask for your insurance details and validate it with your insurer. We are unable to take Medicare/Medicaid presently.

Yes, we can still admit you if you don’t have an insurance policy. At the admissions phase, we can speak with you about affordable self-payment options.

We don’t have you leave without a plan for further care in place. Our objective is to get you stabilized with detox so you’re ready to seek ongoing addiction rehabilitation programs as you strive toward long-term sobriety. Prior to your departure, we are able to help you enroll in an inpatient facility or any outpatient services.

Clothing is expected to be comfortable but appropriate and respectful of others and the treatment setting. No apparel that contains representation of drugs or alcohol, sexual content, violence, intimidation, intolerance of diversity, or could otherwise be offensive to others. No exposed undergarments, private parts or midriffs. No sharing of clothing.  Shoes must be worn outside bedrooms.

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Laundry facilities are available at no charge and include laundry soap.

Smoking, E-Cigs and chewing tobacco are allowed outdoors only in designated areas.

Prohibited items

The following items are not allowed and may be discarded or shipped home if you bring them. *Please note that based on the nature of the item, we may be able to store it.

• Firearms, knives, or weapons of any kind
• Vape pens, e-cigarettes, vaporizers, or vape liquid
• Scissors or hair cutting shears
• Electronics, including laptops, phones, tablets, cameras, and electronic music players
• Non-prescription medications
• Clothing with offensive words, images, or references to drugs or alcohol
• Products containing alcohol such as mouthwash, cologne/perfume, and hair gel
• Food, candy, & gum
• Valuables such as jewelry or expensive watches
• Hats

On a case-by-case basis, the facility may store prohibited items at its sole discretion. However, the facility will not be liable for the condition, maintenance, or loss of any prohibited item brought on-site in violation of this requirement.

A New Vision Treatment Center is dedicated to making our resident accommodations as comfortable as possible. You’ll reside in one of our cozy, completely furnished rooms with a television. Your room will be semi-private with a maximum of one roommate. One-on-one and group therapy is conducted in a nurturing surrounding. When you are ready, you are invited to watch TV or play games in our community areas or enjoy the open-air patio.